Do you dream of owning your own business someday, or working for a company in a leadership position? Wherever your path may lead you, having the essential knowledge of business types, requirements to start a business, understanding of finances, business law, marketing, sales, customer service, and more, will ensure you’re on the path to success. Let’s explore your passion for business in this course.

Unit 1: The Basics of Business

The phrase ‘running a business’ makes something incredibly complex sound very simple. A good business needs dozens of elements to work together in order to be successful. Understanding the way a company’s structure is set up can give you a lot of information about the business itself. It’s a key skill for anyone who hopes to work for, or even start, a company in the future. In other words, almost everyone can benefit from learning about this topic.

What will you learn in this unit?

• Create and understand business plans and explain why they are so important

• Explain the different functions required to operate a business

• Recognize the importance of information and communication technology in a business context

• Distinguish different types of businesses and understand what’s needed to start one

Unit 2: The Finances of Business

Financial planning is crucial when it comes to running your own business. If you want your business to make a profit, then being able to grasp ideas like running costs, expenses, and margins is key. It may all sound a little complicated, but it is pretty logical when you get down to it. We’ll start with covering the basics of accounting, as well as how to budget. Once you’ve mastered the basics, you can begin to think strategically and consider how you might benefit from the financial products on offer to a business owner. You might think that finances are a little tedious, but by the end of this unit, hopefully, you’ll see that no business can succeed without a strong understanding of its finances.

What will you learn in this unit?

• Describe and understand the accounting cycle

• Outline and understand a business risk assessment

• Investigate business costs and how to budget for them

• Evaluate different types of business insurance products and when they should be used

• Differentiate between types of financial institutions and the products they can offer

Unit 3: Marketing and Sales

Can you imagine what would happen if a business couldn’t sell anything? They wouldn’t be around for very long, that’s for sure. What helps a business the most is making sales, and in this unit, we’ll cover not only why they are so important but also how you can use marketing to help increase the number of sales a business makes in the first place.

What will you learn in this unit?

• Assess how marketing fits into the business plan

• Demonstrate your knowledge of market research, including demographics and targeted marketing

• Differentiate different marketing tools and classify the pros and cons of each

• Identify opportunities for innovation in marketing

• Explain the impact of sales as a part of business

Unit 4: Ethics and Business Law

No one wants to end up breaking the law, especially in business. Nevertheless, it can be very easy to do if you aren’t familiar with the laws and regulations that business owners must abide by. Thankfully, there is a lot of useful information available, and this unit will provide some guidance, not only on how to remain compliant with the law but also on how to run a business ethically to ensure you’re taking proper care of your employees. Businesses that function ethically have happier, more productive employees, and in return, you as a business owner may well see larger profits.

What will you learn in this unit?

• Analyze the effects that different aspects of the law can have on a business

• Identify sources of business crimes and strategies that can be used to prevent them

• Describe the legal requirements for running a business, including employment and labor laws

• Discuss why a business should be run ethically and the benefits this has for employers and employees alike

• Investigate how the use of data and technology by a company and its employees can create legal problems for the company

Unit 5: Computer Hardware

For just about any business today, computers are essential. Whether they are used for emails, your company website, digital image editing, or even to store all of your customer information, computers form an integral part of the day-to-day functions of most companies. Therefore, it’s important to understand not only how computers work but also how to get the most out of them and to ensure their longevity through proper maintenance. Computers can also be used across a network to facilitate the fast trading of information and access to very complex applications. Understanding how computers communicate and how a basic network functions will ensure you know how to set up your computer network in the way that suits your company best.

What will you learn in this unit?

• Identify what hardware you need to begin your business

• Differentiate between several types of computer networks and explain what each is used for

• Compare the key uses of hardware and software

• Plan maintenance and upgrade tasks typically undertaken in a business environment.

• Investigate how to choose the right technology to fit a company’s needs

Unit 6: The Internet and Business

Just imagine what you could do if you had all of the world’s information at your disposal. It seems a bit like a fantasy. Surely you can’t get access to all of the knowledge that we have as a species. Perhaps not, but technology has brought us much, much closer to this through the use of the internet. There is so much information out there for us to discover that it’s become more and more important to understand how it all works. Throughout this unit, you will learn about the fundamentals of the internet and how it operates, how it can be accessed, the applications and tools used to make the most of it, and how to find and filter information effectively. The internet is different from many other types of networks, and being able to create content for it is key for a business in this day and age. Therefore, making the most of the internet is essential for anyone hoping to have their own company one day.

What will you learn in this unit?

• Discuss how the internet functions and compare this with other types of networks used in business

• Utilize internet terminology and the web to take advantage of what websites can do for business

• Create effective internet searches and define internet search modifiers

• Explain the advantages of using web applications in business organizations

• Investigate ways to create the most effective internet searches

Unit 7: Web Design and Business

Online business is a very lucrative way of earning income for a business, but it requires a well-thought-out site with good content and eye-catching presentation to invite customers to visit and keep coming back. Understanding how to properly plan and implement a site, including utilizing features and graphics, is key and can be the difference between a successful site versus one that drives customers away. You should be encouraged to know that there are great resources available, and with careful implementation, even a first-time business owner can create a fantastic website!

What will you learn in this unit?

• Explain different types of websites and be able to identify which to use for a business

• Plan the creation of a website from its initial concept to the delivery of the final product

• Select appropriate web editors and coding languages to build and enhance a website

• Demonstrate understanding of website design including color theory

• Evaluate the effectiveness of graphics and animations in grabbing the attention of visitors to a website

Unit 8: Operating Systems and File Management

It’s easy to underestimate the crucial role that an operating system plays in our computer. Whether you’re installing software like browsers or word processors, or even your favorite PC game, none of that would be possible without an OS. There are several different operating systems, each of which comes in different versions, but they all fulfill the same function: they provide the foundation on which the software we use daily is built. Without an OS, you wouldn’t be able to open Gmail to read your email or run Word to complete that proposal you’re writing to get your startup company going.

What will you learn in this unit?

• Describe the history and use of operating systems

• Safely create and move files in an operating system

• Correctly and efficiently name files under best practices used in business

• Safely store files while preventing data loss by creating backups

• Transfer, download, and save data to satisfy business standards

Now that you have the basics of business down from the previous course, it’s time to become better acquainted with the application of information management in business. Learn about professional conduct, teamwork, and managerial skills, while also examining careers in business technology. The basics of word processing, spreadsheets, databases, and presentation software are also explored so that you become better prepared for jobs in this field.

Unit 1: Workplace Communication and Business

Communicating with others is a cornerstone of life. Be it chatting to friends, arguing with parents, or even listening to music, it’s all communication, but there’s more to communication than words. Being conscious of what and how you communicate with others is never more important than it is in the workplace, and this includes how you speak, how you behave, and more.

What will you learn in this unit?

• Distinguish verbal from non-verbal communication, as well as the different ways each form of communication is expressed

• Explain the importance of communication in the office or workplace

• Communicate effectively in a team

• Examine the ways communication can be used to resolve conflict

• Assess the use of project tools to manage projects and facilitate communication

Unit 2: Communicating by Email

Despite the ceaseless rise in popularity of social media networks, email remains a staple of communication. In other words, as far as business is concerned, there is no communication without email, and there won’t be for a long time. Because of this, it’s important to know how to “do it right.” Knowing how to write good emails is a necessity when working for a business. This means that you must be able to communicate clearly and take advantage of the tools available to optimize your use of email at work.

What will you learn in this unit?

• Write and phrase business-appropriate messages to clients and co-workers

• Work with different types of attachments and files

• Manage your incoming mail, including spam and junk

• Configure email settings to make your processing of email more secure and efficient

• Assess the use of email in conjunction with additional communication tools

Unit 3: Word Documents in Business Communication

When it comes to communication, the written word is one of the strongest assets we have. Business communication and private communication alike strongly depend on us knowing what to write and how to write it. However, nowadays that comes with a caveat. Since people tend to prefer electronic communication to hand-written letters, they require some tech skills along with the ability to write. Word processing software, cloud storage, and shared documents—it’s a package deal now.

What will you learn in this unit?

• Recognize and create a variety of important business documents

• Examine the use of different elements to create effective written documents in Word

• Assess basic design elements used to create visually appealing documents

• Publish and share written content in a business setting

Unit 4: Communicating Using Spreadsheets

Communication comes in many different forms, and not all of them are spoken—you can even use spreadsheets to communicate. In business, exchanging files is, of course, commonplace, and spreadsheets form a big part of that exchange. They are a convenient way to collect, track, and report data, and because of this, they are used to carry out a wide variety of tasks, from creating charts to reporting budgets. Information can be shared in many different ways, and the rows and columns of spreadsheets are a popular choice.

What will you learn in this unit?

• Examine the use of spreadsheets in business

• Identify the ways to input data into a spreadsheet

• Investigate the use of basic formulas and functions to perform calculations

• Compare the use of charts, sparklines, and graphs

• Analyze, manipulate, and share data in a business context

Unit 5: Creating and Using Databases in Business

Data comes in many forms, of course, and one of the easiest ways to store data in bulk is to collect it in a database. In essence, databases are tables in which information is stored in rows and columns that group together similar or identical pieces of information or duplicates to make it easier to view. Databases are just about everywhere: they exist behind the scenes on websites, and they even form part of the software that makes your phone work!

What will you learn in this unit?

• Compare the use of database software like Excel and Access

• Create and set up simple databases

• Manipulate and understand the relationships between tables

• Explain the basics of data mining

Unit 6: Communicating Using Slide Presentations

While you could be forgiven for thinking of communication as primarily being something that occurs between two individuals, this is not always the case. It can also take place between one person and a group, which often occurs when a person delivers a presentation or something like a talk delivered at a conference. Teachers usually teach in groups, too. Regardless of who the participants are, however, there are tools available to make this type of communication easier for everyone to follow, and that is exactly what we will cover in this unit.

What will you learn in this unit?

• Create PowerPoint presentations

• Effectively communicate with a group in a business environment

• Edit, manage, and create slides for presentations

• Efficiently utilize presentations in business situations

Unit 7: Careers, Businesses, and Organizations

Just when you think you know it all, there’s more. In addition to learning how to use business tools, there are a few more things you need to know to succeed in a business environment—that is, skills that are a little harder to pick up because there isn’t exactly a tutorial for them. Sure, you know spreadsheets, but there’s a tutorial for that. You can take a course to learn about spreadsheets and databases. But what do you know about working on a team? How well do manage your time? These skills are some of the “more” you need to know about. They represent different skills than the kind we’ve discussed so far, but that doesn’t mean you can’t acquire them. We’ll teach you some of the most important ones in this unit.

What will you learn in this unit?

• Explain interpersonal skills and how to use them to your advantage

• Describe the importance of time management, dependability, and a positive attitude

• Inform others about the advantages provided by professional and student organizations

• Identify potential career plans and career options in the field of business technology

Unit 8: The Future of Business Technology

It’s pretty difficult to deny that technology is the future. Innovations and inventions hit the market nearly every day, and while a lot of them have little if any use for you, and many don’t even have a future in the marketplace, the trend to find new solutions to old problems via the use of technology is strong. Simplifying tasks, be they personal or business-related, is something that we as a species will continue to strive towards, so you as a student should do your best to keep up with the trends!

What will you learn in this unit?

• Explain the impact that technology has on business

• Assess innovative technological ideas as prospective solutions to business problems

• Compare a variety of software tools used to create efficient resolutions in business

• Practice safe, responsible, and appropriate use of social media sites

Discover the fundamental knowledge that will help you pursue a business career, as well as always generate interest and buzz around the products and services offered. Explore different types of businesses and ownership forms, the impact of governments on business, and the marketing of goods and services. Learn about globalization, free trade, and various economic systems, as well as the impact of technology on business, business ethics, and social responsibility.

Unit 1: Fundamentals of Business

Did you know that more than 98 percent of businesses are classified as small businesses with less than 100 employees? Of course, the most successful of these business owners are those who understand the role of business in our society, clearly define the goals of their new enterprise, and create a solid strategy for long-term success. Just as an architect creates a blueprint before construction begins, the thoughtful business owner will create management and operational blueprints that position the new business to thrive in our competitive economy. Whether the business is a sole proprietorship or a large multinational corporation with thousands of employees, success depends on a solid foundation capable of withstanding economic challenges and competition that can shift with agility to get ahead of changing consumer behavior. Soon, you too will be prepared to recognize the importance of knowing what to expect before your grand opening!

What will you learn in this unit?

• Identify the role of business in society

• Explain the different types of businesses

• Differentiate among types of business ownership

• Compare organizational and structural functions of business

Unit 2: Classifications and Types of Business

Have you ever thought about how a bag of chips gets to your local grocery store? Or where the potato chip factory gets the potatoes or the bag? Or who delivers the chips to the store? It takes a surprising number of businesses to create everyday products and many services to get them to your door. Fortunately, the United States supports an economic climate that is very favorable for businesses and that benefits the economy. Whether providing goods or services, this country depends on entrepreneurs to provide an endless variety of businesses to keep the economy strong.

What will you learn in this unit?

• Classify types of businesses that market goods and services

• Identify types of retailers and suppliers

• Explain the significance of free enterprise

• Describe the role of wholesalers

Unit 3: Economics of Business Part I

How does a business know how much to charge for a product or service? There are a lot of elements that need to be considered when determining pricing. In a tightly controlled economic system, the government sets all prices. In others, retail business owners have to figure it out for themselves. In this case, there is a lot to consider, like how much the manufacturer charged the retail store for the product, the cost of shipping and packaging the product, and the gradual costs associated with keeping the product in their inventory until it is sold to the consumer. Still, factoring in all of the variables does not guarantee success; market and consumer demand are always changing. It is really important to understand how all the various factors impact each other and how to keep the price just right.

What will you learn in this unit?

• Describe the concept of economies and economic systems

• Differentiate among economic systems

• Explain the principles of supply and demand

• Identify the function of prices in the market

Unit 4: Economics of Business Part II

Titus Maccius Plautus, a Roman philosopher, is generally credited with making the statement “you have to spend money to make money” more than 2,000 years ago. No matter how self-starting and motivated you are, all businesses will have expenses. While the future success of a financial venture is not perfectly predictable, proper planning can help minimize potential losses and errors. You need to understand the different kinds of expenses, not to mention how and why they vary. Part of spending or investing money wisely is also making sure that you have the best people managing those businesses and investments. Savvy business owners will know how to attract top workers with both good wages and solid benefits. Happy, productive employees should be everybody’s goal!

What will you learn in this unit?

• Discuss factors impacting business profit, revenue, and expenses

• Explain elements that impact profit

• Analyze the benefits of specialization of labor

• Demonstrate the benefits of division of labor

Unit 5: The Role of Ethics in Business

Warren Buffett, one of the most successful business leaders and investors in the United States once said, “in looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if you don’t have the first, the other two will kill you.” In short, he is expressing the widely-held understanding that a positive and ethical environment is essential to any successful business. Ethics in business may include everything from having clearly defined expectations for behavior, to keeping clear lines of communication, and building a sense of doing what is best for your employer and colleagues. This sense of responsibility also extends to the greater community in which the company operates; this is where sustainability comes in. When businesses think about how they can benefit the environment, their employees, and the customers, we all benefit.

What will you learn in this unit?

• Define and distinguish ethical practices in business

• Recognize and respond to ethical dilemmas

• Compare and contrast moral and legal issues in the workplace

• Analyze the benefits of sustainable practices

Unit 6: Global Impact on Business

International trade has a deep history dating back to the Silk Road in 130 BC. Today, trade with foreign nations is often a source of concern in the United States. Following the end of World War II, the United States took the lead in developing international trading policies and today has trading agreements with nearly one-third of all nations on the planet. Though much of the discussion in Washington, D.C., focuses on fears that a deficit—importing more goods and services than we export—costs American jobs and threatens our economy, that is not a completely accurate assessment. As sixth-century English poet John Donne wrote, “No man is an island.” The importance of global trade and our relations with other nations today only underscores this belief.

What will you learn in this unit?

• Debate and evaluate the importance of international trade to the US economy

• Critique the role of business in a global society

• Compare domestic and world trade

• Analyze the impact of imports and exports on the US economy

• Critique the benefits and drawbacks of protectionism including tariffs

Unit 7: The Role of Government

Can businesses in a free market do whatever they want? Not quite. There are many ways businesses are limited by local, state, and federal regulations, even in nations that are very supportive of business. There is a constant debate about the need for any regulation in a free market economy among legislators, government regulators, business owners, and consumers. Many responsible for building and protecting a strong economy will argue that some level of regulation is necessary to protect that free market economy driven by supply and demand. Other equally knowledgeable people will argue that left to function as a true free market, consumer decisions will drive a steady and sturdy economy. Whether business owners support or decry regulation, running a responsible business is not just about following the laws. It also requires recognizing and preparing for risks, which are part of running any business.

What will you learn in this unit?

• Determine the relationship between government and business

• Differentiate among the roles of government in business

• Articulate the role of organized labor

• Analyze different types of risk

Unit 8: Data and its Growing Importance on Business

Technology and business go hand in hand. Both are evolving to better serve consumers, but this also adds additional responsibilities for businesses, which are now responsible for keeping their client’s information safe online. Technology and the internet also change the ways that businesses and consumers interact; companies can learn a lot about their customers by examining consumer behavior online. Similarly, there is a lot that data can tell businesses about their internal workings and how to streamline processes. It all depends on using technology well.

What will you learn in this unit?

• Evaluate and critique information literacy skills implemented to improve productivity in the workplace

• Identify the ways technology impacts business

• Discuss the significance of data mining for businesses

• Articulate appropriate security and privacy practices in business

Take your knowledge of business basics, finance, and marketing to the next level. Learn how to create a marketing strategy that promotes and attracts customers to sell a product or service. Explore important basics of business finance, including accounting, budgeting, and investing. Learn what careers are available in business and the important employability skills you’ll need to ace the interview and land the job!

Unit 1: Marketing

All businesses need to consider the customer experience, and marketing puts this thought into action. It is all about drawing customers in and keeping them loyal to the business. Since products exist to fill needs, marketing helps business owners figure out which customers are best served by their products. Then it lets the public know what it has to offer. But marketing is also anticipating needs and understanding how customers make decisions. Good marketing can boost business, so even small businesses can benefit from a little marketing savvy.

What will you learn in this unit?

• Illustrate the function of marketing

• Discuss the importance of marketing in the global economy

• Demonstrate the relationships between marketing and other elements of business

• Explain the meaning and significance of the marketing concept

Unit 2: Market Segmentation

Reaching the right consumers is an important part of marketing, but how does a business know who they are? That’s where market research comes in. There are many ways to divide the population into those who are likely to buy a business’s product and those who are not. Or maybe it is a product that almost everyone needs, so mass marketing is the way to go. Regardless, once a business understands exactly which customers it is trying to attract, it can target the right people and spend its marketing dollars wisely.

What will you learn in this unit?

• Recognize elements of marketing

• Identify and analyze target markets

• Differentiate between targeted and mass marketing

• Compare methods of defining target markets

Unit 3: The Marketing Mix

Marketing does not do businesses much good until it reaches the public, and that is where strategy comes in. Once a target market is identified, the next step is to bring these customers to the business’s door or website. This takes thoroughly understanding the product, considering the right promotion, knowing how to get the product to the customer, and finding the price that maximizes profit. These steps are the 4Ps of marketing and what it takes to get the message out to the public – ready to dive in?

What will you learn in this unit?

• Create an effective marketing mix

• Identify effective marketing strategies

• Discuss the 4Ps of marketing and their components

• Differentiate between marketing goods and services

Unit 4: Principles of Money

When it comes to finances, businesses need to know the basics. After all, everything from the types of payments a company accepts to how transactions are structured will impact the bottom line. But there are also many external factors, such as interest rates and lending laws, that shape how businesses can obtain and extend credit. Not only do they need to comply, but understanding different ways to access credit can help a business choose the method that best meets its needs.

What will you learn in this unit?

• Identify types of currency

• Evaluate forms of financial exchange

• Discuss the importance of credit

• Identify appropriate circumstances for using credit

• Recognize the legal obligations associated with financial exchange

Unit 5: Basic Financial Management

Businesses are not the only ones who need to manage their money! Individuals also need some financial savvy to make sure that their money is properly managed. Even something as basic as a paycheck contains valuable information to help you understand where your dollars are going and how much you are paying in taxes. But don’t worry, together we can break this down, learn how to create a budget, and keep your finances on track!

What will you learn in this unit?

• Explain income

• Interpret a pay stub

• Prepare a basic tax return

• Compare different banking services

• Develop a personal budget

Unit 6: Business Finance

Keeping track of finances is one of the most important tasks of all business owners. Not only do businesses need to stay profitable, but they also need to be able to anticipate their financial futures. That is where accounting comes in. Being able to read a few basic reports reveals a lot about where a business is financially. Many businesses will also have investments, and these can be a great way to bring in additional revenue and secure a solid financial future.

What will you learn in this unit?

• Explain the role of finance in business

• Articulate the concept of accounting

• Analyze balance sheets and income statements

• Differentiate among types of investments

• Determine how to find the right financial advisor

Unit 7: Basics of Finance

Getting a job is an important step in building a career, but what does it take to land one? Being professional begins well before your first day of work. There are opportunities throughout the application process to demonstrate the skills that employers are looking for and ways to build them before you hit the job market. Communicating effectively and working well with others are among the top skills that employers want to see, and now is a great time to practice them!

What will you learn in this unit?

• Recognize and demonstrate professional behavior

• Articulate and follow company policies

• Collaborate effectively to accomplish a task

• Demonstrate time management skills

Unit 8: Business Careers

Thinking about your career can be daunting. Fortunately, business, finance, and marketing present a lot of options. No matter what your skills and interests are, there is probably a career to match! And, since one of the keys to a successful career is having a plan, now is a good place to start thinking and considering your many options. Of course, there are many resources to help you explore careers, and once you know what your goals are, the path becomes much clearer.

What will you learn in this unit?

• Explore the skills and experiences that benefit entrepreneurship

• Evaluate different jobs in business, finance, and marketing

• Assess personal job skills

• Develop a career plan

• Set SMART goals

Businesses worldwide and across every industry are always on the lookout for highly skilled administrative professionals to help their businesses be successful and thrive. Explore what it means to have effective verbal and written communication, speaking, and listening skills to work with diverse people and teams. Then dive into learning how to leverage various technology and software businesses use to stay connected and productive.

Unit 1: Starting Out

The possibilities for your future have no limits, only those you set for yourself. Businesses across the globe need well-prepared individuals who are equipped with the knowledge, skills, and experience to help businesses be successful and thrive. That’s why millions of people today are choosing to work as administrative professionals, and you can too. Why not choose a career that’s rich in history and allows you the opportunity to give your time and attention to work that is important and makes a difference?

What will you learn in this unit?

• Explain the role of the administrative professional.

• Identify common roles for administrative professionals.

• Compare different industry and business structures.

• Describe ways to present yourself professionally in the workplace.

Unit 2: Developing Interpersonal Skills

Interpersonal skills are the skills you use every day to interact and connect with others. Give your interpersonal skills a boost by raising your awareness of ethics, diverse cultures, office politics, and working with your manager. Administrative professionals who are more keenly aware of who they are communicating with will have greater success for effective communication in the workplace and everyday life. Let’s get started!

What will you learn in this unit?

• Describe ethical terms related to business.

• Recognize individual differences in the workplace.

• Define office politics.

• Identify ways to build an effective partnership with your manager.

Unit 3: Speaking and Listening

The ability to communicate effectively plays an important role in our daily lives. What you say and how you say it makes an impression on people. You cannot simply press an undo or delete button when you say something, whether intentionally or unintentionally inappropriate. With more businesses expanding across the globe, your success in the workplace will depend on your ability to listen to and understand others.

What will you learn in this unit?

• Describe the importance of effective communication in the workplace.

• Define and describe active listening skills.

• Discuss the importance of body language when communicating.

• Identify ways to speak with confidence.

Unit 4: Working the Frontline

Working the frontline as an administrative professional will be one of the most impactful positions you will hold within a business or company. This highly desired career choice for millions across the globe offers the opportunity throughout the workday to interact with others, perform a variety of administrative tasks, and be a brand ambassador for the company and the executives and managers you support. If you enjoy delivering exceptional customer service with a smile, consider a position on the frontline. Companies need you to make a positive lasting impression on their visitors and customers.

What will you learn in this unit?

• Discover ways to handle and greet visitors and customers

• Explain strategies for effective telephone communication

• Describe appointment management

• Identify ways to handle inbound and outbound mail

Unit 5: Writing in Business

Writing skills are one of the many must-have skills of an administrative professional. How would you rate your writing skills? In any given workday, administrative professionals create, edit, and format several important types of written correspondence, such as letters, emails, reports, memos, and many others. So, let’s take a peek into what’s needed for writing in business.

What will you learn in this unit?

• Describe the different ways to research and gather information

• Discover the importance of using good Business English

• Prepare effective written business correspondence

• Identify additional details for finalizing written correspondence

Unit 6: Technology Basics

As the technology landscape continues to evolve and change, businesses and organizations can expect to incorporate new technologies regularly. While there is no crystal ball to look into the future of work, administrative professionals can expect that many of their daily activities will remain connected to a variety of technologies. It’s an exciting time to be an administrative professional because you’ll have a chance to incorporate and test the latest technology for your workplace. Let’s get a glimpse of how administrative professionals interact with technology in their day-to-day work.

What will you learn in this unit?

• Explore how administrative professionals use technology

• Identify the basic functions and uses of computers and digital devices

• Differentiate between pieces of office equipment

• Explain the different tools available for remote work

Unit 7: Software Applications

Are you looking for a way to increase your productivity and marketability as an administrative professional? Become proficient in utilizing a variety of software applications to get the work done. Administrative professionals who are technology savvy will be more valuable to employers and better positioned to ask for higher salaries—and who doesn’t want to get paid more? Discover how administrative professionals use email, word processing, PDF readers, and spreadsheet software to move daily business forward.

What will you learn in this unit?

• Identify best practices for managing email

• Understand how word processing software is used in the workplace

• Discover how administrative professionals use PDF readers

• Describe how spreadsheet software is used in the workplace

Unit 8: Getting the Job

The possibilities and opportunities for employment available to you today are exciting and endless. What are you aiming for? Make the job search process work for you! This unit will share insights to help you search online for a job, prepare a cover letter, write a résumé, and prepare for a job interview. So, be informed, invest your time, and be patient. Your future is bright, so you might want to grab those shades.

What will you learn in this unit?

• Identify sources to gather job information

• Prepare a cover letter

• Create and revise a résumé

• Develop job interview skills

You have learned some of the skills that an administrative professional must possess, but now it’s time to take those skills to the next level! You will explore the responsibilities of an administrative professional to understand what a typical workday looks like and even what goes into searching for an administrative professional role: searching, applying, and (the most exciting part!) securing. Do you love the idea of being the glue in a successful business, helping everything run smoothly and properly? Then let’s continue your journey into the career of an administrative professional.

Unit 1: It’s All About You: Managing Yourself and Your Workplace

Now is a good time to gain a full understanding of the importance of prioritizing and getting organized so you can be ready to succeed in and outside of the workplace. This unit is designed to help administrative professionals work out the complexities of understanding your job and learn how to make the most use of your time by determining and prioritizing tasks and implementing strategies to ensure you take care of your greatest asset—you. We’ll also dive into self-awareness so you can discover and learn techniques to help you be your best self.

What will you learn in this unit?

• Familiarize yourself with job expectations

• Understand workplace dynamics

• Develop ways to manage and balance job responsibilities

• Learn strategies for better time management

• Acquire a knowledge of stress management

• Identify ways to recognize work-life balance

Unit 2: In Your Cubicle: The Office Space

Your workspace tells a story. Whether your employer assigns you an office or a cubicle—or you work remotely from home—your workspace communicates a message about you and affects how you work and feel. This unit will explore what you should consider when setting up your office space. So, get ready to take a journey of learning what you need to set yourself up for success and to ensure you are productive, organized, and comfortable throughout your workday.

What will you learn in this unit?

• Learn the principles of ergonomics

• Explore office design layouts and adjustments

• Manage and organize supplies and equipment

• Maintain office equipment

• Understand remote office benefits and constraints

Unit 3: Where Did My File Go? Managing Information

Managing information is a primary and important responsibility for administrative professionals. Every administrative professional should ensure that every piece of paper is safely stored, and that doesn’t mean sitting in a large pile on your desk. It’s also important that every electronic file be accessible quickly and easily. So, get ready to learn the importance of security, procedures, storage, filing systems, and databases as it relates to effective records management principles.

What will you learn in this unit?

• Identify security issues and solutions to protect information

• Understand company procedures and their importance

• Learn multiple ways to store files

• Describe different filing systems to manage information

• Define a database and its use

Unit 4: Keeping Up with the Money

To understand money, it’s important to understand math. This unit will introduce you to some of the most widely used financial and accounting basics used in business to manage money. Why is this important to your role as an administrative professional? Many administrative professionals have responsibilities for executing or managing money transactions. Therefore, you must learn to be smart with money.

What will you learn in this unit?

• Utilize basic math computations

• Assess basic financial and banking procedures

• Demonstrate an understanding of payroll processing

• Describe the importance of budgeting, purchasing, and auditing principles

• Explain accounting terminology

Unit 5: Arranging Travel, Meetings, and Conferences

Companies will oftentimes send their executives and managers to meetings and conferences all across the world. Planning the travel and meeting logistics, however, is not always a walk in the park. It can be complicated and time-consuming. This unit is designed to introduce you to the important role administrative professionals play in planning, coordinating, and booking arrangements to ensure travel, meetings, and conferences are handled with care.

What will you learn in this unit?

• Research and select appropriate travel accommodations

• Plan and organize travel arrangements

• Coordinate and schedule office meetings

• Schedule and manage conference logistics

• Prepare for your meeting, conference, and webinar attendance

Unit 6: Creating Presentations

As an administrative professional, you will have opportunities to work with executives, managers, and other employees to design and create engaging presentations using a variety of software applications. These presentations will carry important messages to be communicated to several audiences within different business settings. Seek to do great work by helping to make these presentations memorable! To begin this endeavor you will gather information, prepare handouts, and master the technology to ensure the presentation is well organized and professionally put together.

What will you learn in this unit?

• Compare the different types of presentations and software applications

• Evaluate organization and responsibilities when creating a presentation

• Design, edit, and proofread a presentation

• Prepare handouts and visuals to complement a presentation

• Identify and explore desktop publishing software applications used to create newsletters, announcements, and brochures

Unit 7: Business Policies and People Management

Work can be energizing and exciting. Yet, to be successful, you also want to observe and adopt an organization’s cultural norms, policies, and procedures. This unit will help you to understand the employer and employee responsibilities for creating and sustaining a positive, healthy, and safe work environment. You will also be introduced to the role that Human Resources plays in supporting you in your career as an administrative professional.

What will you learn in this unit?

• Identify the components of workplace culture

• Assess the norms in a healthy work environment

• Implement workplace safety and security protocols

• Reorganize and balance ineffective work schedules and workloads

• Evaluate Human Resources’ role in the workplace

Unit 8: Be A Rockstar Administrative Professional

This unit is designed to help prepare you to chart your career path and self-development so you can be a rockstar administrative professional. Begin with a strategy in mind and then start to research the attributes, knowledge, skills, education, certifications, and experience employers expect administrative professionals to acquire. Throughout your working career, administrative professionals can serve in key leadership positions. Therefore, it’s critical to be prepared with strong critical thinking and decision-making skills to ensure you can navigate your career with confidence.

What will you learn in this unit?

• Apply critical thinking skills in the workplace

• Troubleshoot decision-making strategies to find the best solution

• Use different career advancement techniques

• Develop ethical and leadership behaviors

• Resign from a job

Caring for a patient takes more than a medical degree: it takes a team! In this course, you will build your knowledge of medical terminology, medical office processes, the technology that keeps an office humming, and the laws that keep it operating ethically. You’ll also explore different office roles all while building the beginnings of a portfolio. Let’s march through the waiting room and throw open the doors to a career as a Medical Office Admin today.

Unit 1: Working in the Medical Office

You’ve likely been to a medical office to see your physician and you may even have spoken with the receptionist. But do you know how a medical office operates? What are its functions? Who are the people who work there? What are their roles and responsibilities in helping to run the office efficiently for patients, physicians, and other healthcare providers? You’re about to find out! Let’s step inside a medical office and get to know some of its employees and what they do. Who knows, after you get to know them, you might just be intrigued enough to look for a career path in the medical office!

What will you learn in this unit?

• Articulate the functions of the medical office

• Describe the positions and responsibilities of medical office employees

• Identify and describe the career paths available in the medical office setting

• Explain how the medical office fits into the big picture of health care in the United States

Unit 2: Communication and Professionalism

In any job, communication is extremely important. In healthcare facilities, communication is critical because it affects patients’ health, safety, and, at times, their very survival. Imagine what can happen if a medical assistant does not listen closely to crucial medical information provided by a patient or does not communicate the information to the physician. Medical office staff must not only communicate with patients but with each other and other healthcare workers, and they must do so effectively, for the care and safety of every patient.

What will you learn in this unit?

• Define communication and explain its importance in healthcare

• Describe what it means to communicate with professionalism

• Identify communication skills required for employees in the medical office

• Outline office procedures for verbal communication with patients

Unit 3: Medical Terminology: The Language of Health Care

Parlez vous français? Imagine going on a school trip to France. In addition to getting a passport and packing your bags, you might think about learning the basics of the French language so you can communicate with people while in France. Working in health care is similar to visiting a foreign country. Before working in the medical field, you must understand the language to communicate effectively with the patients, staff, and providers. We call this language medical terminology, and it’s easier to learn than most people think. Healthcare workers must have a working knowledge of medical terminology and be able to use the language in both verbal and written forms.

What will you learn in this unit?

• Describe the history of medical terminology

• Define the four parts of a medical term

• Demonstrate knowledge of common medical terms and abbreviations

• Summarize guidelines for spelling and pronunciation of medical terms

• Explain how medical terminology is used in written and verbal communications

Unit 4: Procedures in the Medical Office

Most jobs require employees to follow certain procedures. Why? Policies and procedures act as a roadmap for the organization. Patients have high expectations of their physician and the medical office. They expect the staff to be knowledgeable in their jobs and that they follow office policies and procedures consistently. Procedures outline expectations of employees when conducting daily tasks. Following procedures helps internal processes run more efficiently and procedures safeguard the office against legal action, ensuring compliance with law and regulations. Most importantly, the primary reason to know and understand policies and procedures is so that we provide quality patient care in a safe environment.

What will you learn in this unit?

• Provide examples of the importance of policies and procedures

• Summarize the procedures for opening and closing the medical office

• Describe procedures for managing incoming and outgoing communications

• Outline basic procedures for scheduling, preauthorization, and referrals

• Give examples of other required policies

Unit 5: Procedures and Patient Care

Clerical procedures in healthcare facilities are associated with either administrative tasks or clinical/patient care. Clerical procedures associated with clinical services affect patient care and are carried out by employees who possess a basic set of clinical skills, such as medical assistants, nursing assistants, nurses, etc. The focus of this unit is on the clerical procedures associated with direct patient care.

What will you learn in this unit?

• Identify the type of employee positions that assist providers with patient care

• Describe the procedure for a patient exam conducted by the assistant

• Outline the components of a pre-op and post-op order

• Explain the admission process followed by the health unit coordinator

• Compare and contrast the use of electronic medical records and paper records

Unit 6: Information Technology in the Medical Office

The medical office relies on a variety of technology and computer systems to accomplish daily tasks and meet patient expectations. Years ago, a patient would call the office to get an appointment and/or request copies of their medical record. Now, patients can make appointments, request medication refills, and obtain copies of their records through the office’s patient portal. Technology that was once a luxury for large offices and organizations is now a necessity, and even the smallest offices can afford to use it. Examples of advances in technology include electronic medical records, electronic prescribing, patient portals, email and voicemail reminders, automated patient appointments, and telemedicine. It’s amazing how the practice of medicine has been transformed by a computer.

What will you learn in this unit?

• Describe how technology has affected health care in the past 50 years

• List the basic technology skills needed in the medical office

• Identify the functions of a medical office computer system

• Summarize the responsibilities of information technology (IT) support personnel

Unit 7: Medical Records Management

Medical records are used to gather and document patients’ health and administrative information. Electronic medical records organize information in a manner that is easy to read, easy to search, and easy to use. Most medical offices use electronic medical records, but there are still some that prefer paper records. The offices that use electronic records still may use paper forms for certain services, but later transfer that information to the electronic record. Medical records assist physicians in providing the best care possible to their patients. They are also used to track information for reporting and data collection purposes. Everyone in the medical office should understand how a record is created, the content, organization of content, filing methods, and the legal requirements for working with medical records.

What will you learn in this unit?

• Explain why medical facilities have converted from paper to electronic medical records

• Provide examples of how different office staff use electronic medical records

• Identify processes for using paper medical records

• List the primary responsibilities of the medical records staff

Unit 8: Medical Law and Ethics

What if you were asked by a friend to find out why their daughter came to your medical office last week? Would you do it? Can you do it? No, you cannot—because this is against the law. Anyone working in a healthcare setting must have a working knowledge of medical law and ethics. Whether you are working in the office setting or providing direct patient care, you must understand and abide by the laws and ethics set forth by state and federal governments and organizations such as the American Medical Association. We study law and ethics so that we know these laws and can therefore protect our providers and their employees from unwanted legal situations.

What will you learn in this unit?

• Identify the primary reason to study law and ethics in health care

• Give an example of each of the four HIPAA standards

• Explain workplace laws and how they affect the medical office

• Examine the role of ethics in the medical office

• Describe the advanced directive process

You have learned some of the basics of what it takes to become a successful medical office administrator, and now, it’s time to grow your understanding even further! In this course, you will complete a deeper dive into the variety of roles available in the medical office along with the skills needed to not only run the front of the office but to excel in the position as well. Finally, you’ll focus on yourself and how to apply all that you’ve learned to get your foot in the door to begin a career in medical office administration. Let’s get started.

Unit 1: Managing the Medical Office

Managing the medical office is no easy feat. A medical office manager must be familiar with each employee’s role and responsibilities, from entering new patient information to processing insurance claims. Management includes functions such as planning, organizing, directing, staffing, and controlling people and things. Office managers usually have college degrees, and they demonstrate a wide variety of skills to be able to effectively manage the office. They have many responsibilities and must be able to prioritize tasks and direct people. Good office managers can manage the office effectively and motivate their people in a way that encourages them to want to be better employees and improve their work as they learn and gain more experience. Managing a medical office can be a most rewarding experience.

What will you learn in this unit?

• Define management

• List the characteristics and skills of the medical office manager

• Explain the benefits of certification

• Describe the responsibilities of the medical office manager

• Compare and contrast management and leadership

Unit 2: Medical Insurance, Coding, and Billing

Medical offices provide many types of medical services to patients, from routine physical exams to minor procedures. Someone must pay for these services and most often, payment is the patient’s responsibility. Most people don’t know if and when they may need medical services; therefore, to make sure they can pay for these services, they purchase medical insurance. Providers in medical offices agree to see and treat patients in exchange for payment. This payment is usually received from health insurance companies and/or the patient. If a patient does not have health insurance, they must cover the cost of any services themselves unless someone else is responsible for their payment. Medical offices must employ qualified personnel to manage their insurance, billing, and coding functions to ensure revenue is received and in a timely manner. These occupations offer individuals job security and a good income and can lead to other, higher-paying billing and management positions.

What will you learn in this unit?

• Identify why people purchase insurance

• Describe the difference between private and government insurance programs

• List the steps in the medical billing process

• Explain fraud and abuse in medical billing

Unit 3: Medical Coding

Medical coding is the use of standardized codes that represent diagnoses, procedures, and other services in health care. All healthcare facilities must use these diagnosis and procedures (services) codes, and they are primarily used to bill insurance companies for reimbursement for medical services. The standardized code sets include the International Classification of Diseases (ICD), the Current Procedural Terminology (CPT), and the Healthcare Common Procedure Coding System (HCPCS). The purposes of medical codes are to show medical necessity, provide statistical analyses, receive reimbursement, and determine where to allocate resources. Medical offices employ at least one medical coder or designate someone who will be responsible for coding, and it’s that person’s responsibility to analyze medical records for documentation compliance, review codes for accuracy, and educate providers and staff on code changes. The financial success of the practice is impacted by the efficiency of its medical coding process and personnel.

What will you learn in this unit?

• Describe the code sets used in medical coding

• Identify the six steps in the medical coding process

• Explain the diagnosis and procedure coding processes

• Compare and contrast the CPC and CCS certifications

Unit 4: Healthcare Quality

Anyone considering a career in health care must understand the importance of providing quality health care to patients. Providing quality care includes many things, such as employing caring, professional, and knowledgeable people; developing and monitoring office processes and procedures; and asking patients about their care. These are only a few elements that promote the delivery of quality care. Quality care primarily depends on the providers. Providers such as physicians, nurse practitioners, and physician assistants have obtained the required education and training for their jobs, but they must also continue to maintain current knowledge in their field. From the receptionist to the provider, everyone in the office is responsible for providing quality care to their patients.

What will you learn in this unit?

• Define quality in healthcare

• Identify quality programs in the medical office

• Describe the types of data medical offices are required to collect and report

• List and explain methods for preventing a lawsuit

Unit 5: Patient Safety

Did you know millions of patients suffer from injuries or die because of unsafe or bad health care? The World Health Organization reported that globally, medication errors were a leading cause of injury in healthcare systems. Patients expect their providers and the medical office to deliver safe health care in a safe environment, and all employees in the medical office are responsible for patient safety. The office should have procedures in place—procedures that all employees know and follow to protect their patients. It is the responsibility of all healthcare providers to do what is necessary to promote and prevent patient safety. Failure to do so not only results in poor patient outcomes but also increased costs and potential legal issues. Offices should promote a culture of patient safety so that employees are constantly aware of their role in providing safe health care.

What will you learn in this unit?

• Define patient safety in healthcare

• Identify organizations, laws, and standards that endorse patient safety

• Describe a culture of patient safety in the medical office

• Recognize examples of patient safety procedures in the medical office

Unit 6: Accounting Day to Day

Medical office staff perform a variety of accounting functions in the medical office. From the time the patient arrives for their appointment to the point where final payments are made, there are accounting procedures that must be followed to ensure an accurate accounting of money received and spent. The focus is on daily accounting procedures such as posting transactions, processing and submitting insurance claims, posting reimbursement from insurance companies, managing and collecting delinquent accounts, and creating reports. Most medical offices use computerized patient accounting systems as well as written policies and procedures to complete these daily accounting functions. Employees responsible for accounting tasks possess specific accounting skills and must be trained on the office’s accounting procedures. The profit and integrity of the practice depend on all employees understanding and adhering to respectable accounting practices.

What will you learn in this unit?

• Explain how services for insured patients are paid

• Define accounting and the four elements of accounting

• Illustrate the types of reports used in medical office accounting and how they are used

• Describe the career opportunities in insurance, billing, and coding

Unit 7: Accounting: The Bigger Picture

Healthcare facilities must focus on their finances to continue providing healthcare services, improve services, buy new equipment, train personnel, and make countless other improvements. Whether facilities are not-for-profit or for-profit, there must be someone—or even several people—in charge of the bigger picture. These are not the people entering daily charges and transactions. These are the office managers, providers, and other involved personnel who have a stake in the business. They are creating, reviewing, and analyzing financial reports regularly to make informed decisions that will impact the financial success of the office. Individuals working in this field of health care must possess excellent organizational, problem-solving, mathematical, and critical thinking skills.

What will you learn in this unit?

• Explain the difference between day-to-day accounting and managerial accounting

• List four common accounting policies

• Describe the elements included in a simple budget

• Identify four types of medical office expenses

• Name the skills necessary for finance managers

Unit 8: Careers

Choosing a career might be a daunting task, but it is an exciting one as well. You are at a time in your life when so many things are possible. With so many career options, how do you decide? There are many ways to explore careers to determine the best one for you. Many students start working toward their career goals while in high school, which is why you are taking this course. Self-assessment questionnaires can help determine what you like to do and what you inherently do well. Interviewing and job shadowing professionals working in your potential field can also provide you with valuable information that only those working in the field can provide. Choosing a career takes time and effort, but the results are worth it.

What will you learn in this unit?

• Define career exploration

• Give examples of student clubs and the opportunities they provide

• Identify potential medical office careers

• Describe how to prepare for a mock job interview

Watching a keyboard wizard work their magic over the keys is mesmerizing, and now, you can learn the magic of their movements! In this course, you’ll build a solid foundation of typing skills, develop good habits and techniques, and build confidence as you become a typing wiz. You’ll also learn proper finger placement, and correct posture to improve speed and accuracy and explore future careers where typists thrive. Get ready to become a typing magician today.

Unit 1: Why Type?

There is no crystal ball to predict the future. Yet, the advances in technology continue to indicate the importance of being computer and technology-savvy. To efficiently and accurately interact with technology, it’s critical to develop typing skills. This unit will show you why strong typing skills are necessary for your day-to-day living, and how this skill can increase your productivity and save you time. And who doesn’t want to save time? We’ll also explore the different jobs that require the daily use of typing so you can consider these options as you map out your future career. Let’s dive in!

What will you learn in this unit?

• Describe how communication has changed in recent years

• Discuss personal reasons for type

• Explain the basic requirements of different typing jobs

• Identify a variety of non-typing jobs

• Use student leadership opportunities to help plan your career

Unit 2: Keyboards Through the Years

The keyboard is an extraordinary invention that has been used for typing for hundreds of years. This unit will take you on a journey of discovery as you learn how keyboards have changed and evolved. Your journey will begin by learning about early typewriters, the keyboard layout, the progress toward the electric typewriter, and the keyboards used today. Finally, you will discover the importance of caring for typewriters and keyboards. Here we go!

What will you learn in this unit?

• Explain the history of early typewriters

• Distinguish between the different keyboard layouts used for typing

• Discuss the evolution of electric typewriters

• Identify modern-day keyboards used today for typing

• Demonstrate caring for keyboard equipment

Unit 3: Typing Techniques

Wouldn’t you love to be able to fly over the keys of your keyboard, typing like a pro? Developing good typing habits and techniques is the key to doing just that! Building a good foundation of typing skills will assist you in becoming a quick and accurate typist so you can work with ease and confidence. This unit will introduce you to the proper sitting posture and finger placement to help you maximize your performance as a typist, save time, and prevent injury. You will also learn the alphabetic, numeric, and symbol keys commonly found on a computer keyboard. Get ready to build those skills!

What will you learn in this unit?

• Demonstrate the proper typing posture

• Locate the home row on the keyboard

• Explain the uses of the different numeric keys on the keyboard

• Discuss the functions of the symbol keys

Unit 4: The Document Production Process

Being able to communicate effectively in writing is a crucial life skill. A big part of making your writing clear and effective is planning! This unit will guide you through the document production process, which involves outlining, drafting, editing, and proofreading text within a document. Learning to plan what you want to say and how you say it can make all the difference in helping your writing achieve its goal and avoiding misunderstandings. Are you ready for this writing adventure? Let’s get typing!

What will you learn in this unit?

• Use a variety of written resources in your writing process

• Identify a clear purpose, type of document, and audience for your writing

• Create an outline and a rough draft

• Edit and proofread your work

Unit 5: Personal Communications

Learning to communicate with others in a meaningful way will benefit you for the rest of your life. And writing is an important part of communication! Your writing makes a lasting impression and you want that impression to be positive. This unit will introduce you to some of the different types of personal communication you can use daily to create new relationships and strengthen existing ones. Let’s explore how you can be better equipped to prepare personal letters, compose an email, and produce written messages for online publication so you can stay in touch with others.

What will you learn in this unit?

• Prepare and format personal letters

• Compose an email

• Produce written messages for online publication

• Discuss the evolution of written communication through time

Unit 6: Business Communications

There are many forms of written communication used in today’s workplace. What you communicate and how you communicate it is extremely important. Words can determine success or failure. Through words, businesses and organizations can earn or lose trust, gain or miss out on revenue, and add or drop clients/customers. In this unit, we’ll cover some of the basic forms of business communication, such as business letters, memos, press releases, and business reports, and how to make them the best that they can be!

What will you learn in this unit?

• Compose and format business letters

• Create memos for business correspondence

• Write press releases to share information with the media

• Produce and format a business report

Unit 7: Speed, Accuracy, and Improvement

Typing is a skill that will benefit you now and in the future. To become a consistently accurate and quick typist, it takes practice. The time and effort you put forth to practice your typing skills will automate your thinking and move your fingers quickly into the correct position. Imagine the time you can save by producing accurate and quality work! Are you ready to explore some techniques and resources you can begin using today to increase your typing speed and accuracy? Let’s get started!

What will you learn in this unit?

• Identify the importance of accuracy when typing

• Discuss the value of increasing typing speed

• Apply different techniques to improve typing skills

• Use online resources to practice typing

Unit 8: Using Your Skills in the Workplace

As you look for a job, employers will expect you to have a variety of skills, some technical (like typing) and some more nuanced (like communication skills). The work you are doing now to develop and improve the many skills you will need will serve you for a lifetime. The key to a satisfying career is finding something that you enjoy doing and developing the skills necessary to excel at it. Besides the skills we’ve already covered in this course, in this unit you will gain insights into understanding legal issues within the workplace, how to demonstrate professionalism in the workplace, and how to collaborate with others—all very helpful when it comes time to launch your career!

What will you learn in this unit?

• Describe legal issues that employees face in the workplace

• Demonstrate professionalism at work

• Communicate effectively with others on work assignments

• Plan for a typing career